1. Controller

Rakuten TV Europe, S.L.U., with its registered office a C/ Badajoz, 60, 08005 Barcelona, Spain, and VAT number ES-B65390544 (“Rakuten TV2”), is the owner of the website www.enterprise.rakuten.tv (the “Website”).

To contact for Data Protection matters and the Data Protection Officer, please address to rtv-privacy@mail.rakuten.com. 

2. Purpose

By accessing this Website and communicating with Rakuten TV through the form provided in it, you may provide certain personal data to us. This Privacy Policy applies to all personal data collected or processed by Rakuten TV through the form.

3. Data collected

Rakuten TV may collect the following data categories from the form we provide on our website:

Identification and contact data, such as name and surname, email, country, address, your company and your job title.

Any other data you may provide in the message you may send through form, if necessary for the purpose of its processing.

4. Purpose of processing and legal basis

We will collect and process your personal data to manage your relationship with Rakuten TV, as well as to answer any questions you may send through the form. The legal basis to do so is your consent to accept our privacy policy while opt-in and send your form filled.

5. Data retention

We will keep your personal data for as long as we have a relationship with you and until you withdraw your consent. However, if you exercise your right to erasure, object, or withdraw your consent we will keep your personal data in an archive mode during the strictly necessary term to be able to handle any subsequent queries or claims and to comply with our legal obligations. During the archiving period, access to your data is restricted to some of our employees only. At the end of such period, we anonymise and delete your data.

6. Sharing of data

We may share your personal data for the mentioned purposes below with the following parties:

Rakuten Group Companies: We may share your personal data with Rakuten Group Companies. Rakuten TV belongs to the Rakuten Group. More details about Rakuten Group are available on https://global.rakuten.com/corp/about/group.html. This sharing of your data may be carried out to manage your relationship with Rakuten TV.

Law enforcement agencies, courts, regulators, and governmental authorities: We may share your personal data with these parties where this is necessary to comply with a legal or regulatory obligation or otherwise to protect our rights or the rights of any third party.

7. International data transfers

Your personal data may be transferred to, stored, and processed outside the European Union and the United Kingdom, such as Japan. As part of the Rakuten Group, we rely on the Rakuten Binding Corporate Rules to safeguard international data transfers within the group. The Rakuten Binding Corporate Rules have been approved by the Data Protection Authority of Luxembourg and can be found at: https://corp.rakuten.co.jp/privacy/en/bcr.html. A copy of the appropriate safeguards is available upon request.

8. Security measures

Rakuten TV has implemented technical and organizational security measures that guarantee the security and confidentiality, availability, and resilience of all the data collected, avoiding their modification, loss, unauthorized treatment and/or unauthorized access, taking into consideration the state of the technology, the nature of the stored data and the risks to which it is exposed. We also evaluate these measures regularly to ensure processing safety.

9. Your rights

You have certain rights regarding your personal data, subject to local law. These include the following rights of access, rectification, erasure, to restrict and object to our use of your personal data, to request data portability, and to lodge a complaint with your local data protection authority.

If you want to exercise your personal data protection rights, please send an email to rtv-privacy@mail.rakuten.com including your identification details, and specific request/right to be exercise. We may also ask you to provide the User ID available on Settings / Privacy Section, in case we have not been able to establish your identity otherwise. 

If you have questions or concerns regarding the way in which your personal data has been used, please feel free to send us an email to rtv-privacy@mail.rakuten.com.